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Excellent for situations in which standard telephone troubleshooting cannot adequately diagnose or correct a problem, the SureService Remote Diagnostics module allows SureService experts in our Customer Response Center to connect to your control system for a direct view of system conditions.
Remote System Diagnostics can help to identify and resolve problems faster and easier than Expert Telephone Support alone. Performed without jeopardizing the integrity of your control system, this module can help you minimize downtime and significantly reduce the need for on-site service calls.
SureService provides two options for performing Remote System Diagnostics — via modem connection as described below, or via the web-enabled Remote Diagnostics module which uses a Virtual Private Network (VPN).
Through the modem connection, the SureService support team is able to review and remotely troubleshoot the system, perform file and DCS network error analyses, review system error messages, and if requested, assist in implementing corrections online.
- A powerful tool that dramatically reduces the need for on-site service calls
- Accurate and efficient troubleshooting backed by an extensive database of system events and corrective actions
- Remote diagnostics performed without jeopardizing the integrity of your control system
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